Frequently Asked Questions

General FAQs

What is the Wish List?

The Wish List allows you to bookmark titles you are interested in - whether you're a member or not.

From here, you can easily see which of the titles are available to rent, download, or purchase. For non-members it can help you decide which plan is best for you.

For current Simply Audiobooks members, it allows you to keep track of titles you are interested in, but aren't yet sure if you want to add them to your Rental Shelf or Download Library. Set them aside, and decide later!

What's the difference between abridged and unabridged books?

In an abridged title, the publisher may take away parts of the text, leaving the audio book shorter and more "listenable." Unabridged titles offer the full unedited version of the text.

What portable devices are compatible with your downloads?

We support over 200 portable devices including iPods, MP3 players and smartphones. Some of the players we support are: Audiovox, Creative, Dell, D-Link, Gateway, iRiver, JVC, Philips, RaveMP, RCA, Rio, Roku, Samsung, SanDisk, Toshiba, and more. For WMA downloads, simply look for the PlaysForSure logo or check your MP3 device manual to ensure that the device will play WMA DRM files. For MP3 (iPod) downloads, simply ensure your device accepts MP3 files.

What is meant by book parts or book selections?

For rental titles longer than 15 compact discs, Simply Audiobooks separates them into multiple shippable selections (or parts), each one no more than 15 CDs. For instance, a 22 CD title will count as 2 selections of 11 discs each. The majority of all audio books published are 15 CDs or less.

What if my question isn't answered in the FAQs?

If you have a question that isn't answered here, please just contact Member Services and we'll get back to you as soon as possible - usually within the hour during regular business hours.

I forgot my password - can I have it resent to me?

Of course!

First, click on 'Log In' and then click the 'Forgot Your Password' link in the pop up window. Next, type in your email address and click Retrieve Password. A reminder email, including your password, will be sent to you immediately.

How do I change my membership plan?

You can edit your membership plan from the My Account page while you're logged in. We have a variety of service plans for both unlimited CD audio book rentals and direct download club members. If you are on the prepaid yearly subscription plan and want to upgrade or downgrade your membership effective immediately please contact us.

How do I change my email address, password, or mailing/billing address?

Once logged in, just click on My Account in the top right hand corner of the page. From here, you can update your contact information, edit your subscription plan, change your credit card information, and view your account history.

Is it true that shipping rented audio books is free both ways?

Yes, the shipping is absolutely free both ways right to your door when you're a member of our unlimited rental program.

Can I cancel my membership at any time?

Yes. No restrictions. You can always cancel, even if you're on a prepaid plan – we'll treat you as if you had a month-to-month subscription and refund the difference. To cancel your subscription, please call our Member Services department
at 1-877-554-4332 between 9 a.m. and 5 p.m. EST, Monday to Friday.

What are Audio Books?

Most people know audio books as books on tape. Audio books are usually spoken-word adaptations of books originally produced in print. Audio Books sometimes feature the author's own voice although many are given dramatic readings by one or more actors or at times embellished with sound effects.

Who is Simply Audiobooks?

Simply Audiobooks is an audio on demand provider of audio books, lectures, radio shows, and educational programming. Audio content downloaded from Simply Audiobooks can be played back on personal computers, burned to CDs, or PlayForSure portable audio players. You can download audio content in minutes and listen anytime, anywhere. Cure your daily commute, add some excitement to your time in the gym, or listen while you work. We are partnered with great publishers like Random House, Simon & Schuster Audio, HarperCollins Inc, Penguin Audio, Time Warner Audiobooks, and many more.