Qbq! the Question Behind the Question: Practicing Personal Accountability at Work and in Life

Version: Unabridged
Author: John G. Miller
Narrator: John G. Miller
Genres: Business & Economics, Self Development
Publisher: Penguin Audiobooks
Published In: September 2004
Length: 1 hour, 30 minutes
Tell Your Friends:


The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.   

John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.


This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.



Reviews (9)

Written by William G. on August 27th, 2018

  • Book Rating: 3/5

great book

Written by sally payano on June 3rd, 2015

  • Book Rating: 5/5

Thanks to my teacher ms. Grande that recommend ne this great book I will be a better human being. I LOVE IT:)

Written by Derek Gray on April 21st, 2015

  • Book Rating: 5/5

Derek Gray I had the privilege to read this book and it is great bring to realization the many key points in life and how we can make are personal misery dissipate b taking responsibility or accountability for what we do or can do


Written by thyme2009 from Pasadena, TX on July 19th, 2009

  • Book Rating: 4/5

I found this to be a worthwhile book. It motivated me to take greater personal responsibility but to also know when I'm not responsible.

QBQ-The Question Behind the Question

Written by Anonymous on December 20th, 2007

  • Book Rating: 4/5

Great book for both personal and professional reasons. Personally, I have problems getting more details and asking further questions. This book helped me dig a little deeper and opened my eyes to the possibilities.

Personal Accountability

Written by Diane on April 15th, 2007

  • Book Rating: 4/5

I really enjoyed this short like book on personal accountability. . . I found that at times, I was the good examples being used . . . but on bad days, I wanted someone else to pitch in and do a little more. . . All in all I think it is just a reminder that we can usually find a positive spin on our situation if we look at it just right.


Written by Richard Zdanis on June 13th, 2006

  • Book Rating: 2/5

I wish this book would have spent more time on examples and on detail. It was too short to make a real impact on me. Don't misunderstand.....short and to the point is good, but not when it hurts the real content being discussed. Too short and not enough detail.


Written by Anonymous on April 26th, 2005

  • Book Rating: 2/5

This book is a light business listen at best. The author's focus is largely common sense. While everyone needs a reminder to take more personal accountability, I would not have wasted the week it took to receive this book and wait for my next selection for two hours of pleasant prompting to stop saying, "why don't others do X?" and start saying "what can I do differently?"

QBQ! The Question Behind the Question

Written by James Callopy from Gresham, OR on March 1st, 2005

  • Book Rating: 4/5

Great information, it has the feel of an essay instead of a book. This will go by quickly, some "chapters" are only a few minutes long.

Author Details

Author Details

Miller, John G.

John G. Miller is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for companies and individuals. Through his writing, speaking, and a nationwide network of certified QBQ! consultants, Miller has brought his message to countless organizations, including Bausch & Lomb, Blockbuster, Wells Fargo, Verizon Wireless, Applebee's, Boeing, and the U.S. Department of Defense. Miller is the author of "QBQ! The Question Behind the Question,"