Zap the Gaps!

Version: Abridged
Author: Ken Blanchard , Dana Robinson , Jim Robinson
Narrator: Sam Tsoutsouvas
Genres: Business & Economics
Publisher: HarperCollins Publishers
Published In: May 2002
# of Units: 2 CDs
Length: 2 hours
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With the business classics The One-Minute ManagerTM and Raving Fans, bestselling author Ken Blanchard has become a nationally recognized business guru. Now, Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance in Zap the Gaps!, an entertaining business parable that combines Blanchard's story-telling talents with the Robinsons' pioneer problem-solving approach.

In Zap the Gaps!, Bill Ambers, the director of customer service in a high-tech firm, has a problem: his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper.

Zap the Gaps! is a must listen for anyone seeking to identify and correct the factors that negatively impact performance-so that the ultimate impact is both meaningful and measurable.

Reviews (2)

Zap the GAPS

Written by Liza on April 11th, 2016

  • Book Rating: 3/5

As most of Blanchard it's an easy fun read. Not as good as some of the others though. Zap the GAPS is a book about looking at your team/company/project and finding the diff between the "shoulds" and the "is", and fixing them. Good advice from the book is to do it by asking questions, high yield open-ended questions. Start by finding your stars and ask them what they do more, better or differently, and also asking everyone what needs to be fixed. Later, after figuring out the root causes, choose your solutions (without jumping to solutions), whether some of them are low hanging fruit, and choose wisely the cherry-picked, costly solutions. GAPS means - Go for the "shoulds", Analyze the "is", Pin down the root causes, Select the right solutions.

A Very Quick Listen

Written by Robb Odom on September 17th, 2007

  • Book Rating: 4/5

"Zap the Gaps!" was a very quick listen that is like many Blanchard books. It presented a process by which organizational leaders can improve efficiency, without sufficient detail to implement the process. Interesting and well read, but not as useful as might be hoped.

Author Details

Author Details

Blanchard, Ken

Few people have impacted the day-to-day management of people and companies more than Ken Blanchard. A prominent, gregarious, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today.

When Ken speaks, he speaks from the heart with warmth and humor. His unique gift is to speak to an audience and communicate with each person as if they were alone and talking one on one. He is a polished storyteller with a knack for making the seemingly complex easy to understand.

From his phenomenal best-selling book, The One Minute Manager®, coauthored with Spencer Johnson, which has sold more than 12 million copies and remains on best-seller lists, to the library of books coauthored with Sheldon Bowles, Raving Fans®, Gung Ho!®, Big Bucks!, and High Five!, Ken’s impact as a writer is far reaching.

He wrote his latest book, Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, with the founding associates and consulting partners of The Ken Blanchard Companies. This definitive "Blanchard on Leadership" combines more than 25 years of breakthrough leadership insights in one extraordinary book.

Ken is Chief Spiritual Officer of The Ken Blanchard Companies®, an international management training and consulting firm that he and his wife, Dr. Marjorie Blanchard, founded in 1979 in San Diego, California. He is also a visiting lecturer at his alma mater, Cornell University, where he is a trustee emeritus of the Board of Trustees. Ken is cofounder of The Center for FaithWalk Leadership, which is dedicated to helping leaders walk their talk in the marketplace.

Ken has received many awards and honors for his contributions in the fields of management, leadership and speaking. The National Speakers Association awarded him its highest honor, the "Council of Peers Award of Excellence." He was inducted into the HRD Hall of Fame by Training magazine and Lakewood Conferences, and he received the Golden Gavel Award from Toastmasters International. And in 2004 Ken was awarded with The Thought Leadership Award for continued support of work-related learning and performance by ISA—The Association of Learning Providers.

Robinson, Dana

Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.